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ZDNET's key takeaways
- Amazon is experiencing a disruption.
- Users report checkout, product page, and mobile app issues.
- Amazon is working to fix the issue.
If you're having trouble viewing an Amazon product's price or using the Amazon app, you're not the only one. Amazon is experiencing a disruption, according to Downdetector. Over 150,000 reports have been submitted to the site, Thursday, according to Downdetector, which corrals user reports.
Downdetector's map shows the partial outage impacting major US cities, including New York, Chicago, Atlanta, Houston, San Francisco, and Seattle. The service is owned by ZDNET's parent company, Ziff Davis.
The total number of reports in the analysis period is 159,997, with a spike of more than 21,000 reports at one point early Thursday afternoon, Downdetector said. Customers reported, including on social media, issues with checkout, the mobile app, and product pages.
The actual number of those impacted by this partial outage may vary.
Amazon acknowledged the issue Thursday afternoon and said it is working to fix it.
“We're sorry that some customers may be experiencing issues while shopping. We appreciate customers' patience as we work to resolve the issue,” an Amazon spokesperson wrote in an email to ZDNET. What caused the outage is still unclear.
This is a developing story.
